Support Center
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Getting started
Last Updated: 09/24/2026
New to Med-Stop? Follow these steps to register your company, sign in for the first time, and set up what the rest of the app depends on. If your company is already registered and you are a new user, start at step 2.
1. Register your company
- Prepare for company setup: the information to gather first, including DOT status, your DER, and your safety officer.
- Register your company with Med-Stop: the online registration steps and how to choose your DOT status.
- What Med-Stop does for your company: what you get, and what your company still does.
2. Sign in for the first time
- Sign in for the first time: from registration to your first sign-in.
- Sign in to Med-Stop: the sign-in page, password help, and lockout limits.
- Two-factor authentication: verification codes by email, text message, or an authenticator app.
- Computer, browser, and connection requirements
3. Find your way around
- Welcome dashboard and quick tasks: what needs your attention after you sign in.
- Navigate the employer app: what is under Employees, Random, Company, Reports, My Info, and Support.
- Med-Stop for employers: common jobs and where to do them.
4. Set up the basics
| Set up | Why it matters | Guide |
|---|---|---|
| Company information and DOT status | Controls which DOT rules, pools, and reports apply. | Company setup, Set up a DOT or non-DOT company |
| Contacts and roles | Names your primary contact, DER, and safety officer, and gives colleagues access. | Contacts and user access, Set up contact roles |
| Notifications | Decides who receives results and alerts. | Company communication and notifications |
| Employees and applicants | Everything else, including tests and random pools, starts from the employee record. | Add a new employee, Add a new applicant |
| Random testing enrollment | Builds your random pools and starts selections. | Start using the Random Selection Service, Random service activation |
If something is missing
Menus and actions depend on your company's services and your own access. See An expected menu or action is missing, or contact support.
Do you need more information?
If you need our assistance, or want to know more about Med-Stop, please use our Support contact form, send e-mail to support@med-stop.com or call at 1-(877) 633-3633