Support Center

Company contacts are the people who act for your company in Med-Stop: your Primary Contact, your Designated Employer Representative (DER), your Safety Officer, and anyone else who orders tests, reviews results, or manages billing. A contact can also be a Med-Stop user with a user name and security roles. Keep one record per person, keep roles current, and give each person only the access they need.

Manage contacts

• Company contacts and roles: what the Primary Contact, DER, and Safety Officer do.
• Find a company contact: search the Company Contact List under Company > Contacts.
• Add a company contact: use Company > New Contact to add a person, their roles, and their access in one pass.
• Update a contact's details: change names, phone numbers, email, addresses, and contact preferences.
• Remove or deactivate a contact: stop using a contact record when a person leaves.

Assign company roles

• Assign the Primary Contact, DER, and Safety Officer: only one contact can hold each primary role at a time. DOT-regulated employers must have a DER.

Control user access

• Set up contact security and access: user name, security roles, and password reset.
• Control contact access to branches: limit a contact to specific branches when your company uses branches.

Common questions

• How do I add or maintain a company contact?
• How do I change a contact's access?
• How do I control who can access company information?

Contact and security screens are available to users with company-management permissions. If you cannot see them, ask your company's Primary Contact.