Support Center

Med-Stop sends results, alerts, and administrative messages based on your company roles. Only one contact at a time can be the Primary Contact, the DER, or the Safety Officer. A DOT-regulated company must have a DER.

For a new contact

Use Company > New Contact. One step asks whether the person is the Primary Company Contact, DER, or Safety Officer.

For an existing contact

1. Open Company > Contacts and select the contact.
2. On the General page, select the roles the contact should hold in the role selection under the contact category.
3. Select Update.
4. Check the Function column in the Company Contact List to confirm who holds each role.

Tips

• Assigning a role to one contact replaces the previous holder. Change roles before a DER or Primary Contact leaves.
• The DER must be your company's employee. Service agents cannot act as your DER (49 CFR 40.3).
• After changing the DER or Primary Contact, review the contact numbers in Communication Setup.