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Company setup
Last Updated: 09/24/2026
A complete company setup makes sure test results, alerts, and invoices reach the right people and that your employees are tested under the right rules. Work through this checklist when your company starts with Med-Stop, and come back to it whenever your organization changes. Most items are on the Company menu. If you do not see a menu item, it depends on your company's services or your user permissions.
Setup checklist
| Step | What to do | Guide |
|---|---|---|
| 1. Prepare | Gather your DOT status and DOT number, company addresses, and the names and contact details of your Primary Contact, DER, and Safety Officer. | Prepare for company setup |
| 2. Company information and DOT status | In Company > Information, confirm the company details, DOT status (DOT, non-DOT, or both), DOT number, regulating DOT agencies, and addresses. | Update company information and DOT status Choose your company's DOT status |
| 3. Contacts and roles (DER) | Add the people who act for your company with Company > New Contact, and assign the Primary Contact, DER, and Safety Officer. A DOT-regulated employer must have a DER. | Add a company contact Assign the Primary Contact, DER, and Safety Officer |
| 4. Security access | Give each person their own Med-Stop user name and only the security roles they need. | Set up contact security and access |
| 5. Branches (optional) | If you manage employees by location or terminal, turn on Company With Branches, create branches, and assign employees and contacts. | Turn on branches for your company Branches |
| 6. Communication and notifications | In Company > Communication Setup, verify phone, fax, and email details, set the secured fax number for drug test results, and choose which notifications you receive. | Set up company communication and notifications |
| 7. Company settings | In Company > Settings, review automatic closing of test requests and random selections, the default non-DOT drug panel, and custom employee fields. | Review company settings |
| 8. Compliance checks | In Company > Compliance Setup, review the rules that create employee compliance alerts. | Set up company compliance checks |
| 9. Random testing enrollment | If your company uses the Med-Stop random testing service, review the service status and agreement on the Random menu, then check your random pools. | Random testing in Med-Stop How do I start random service for my company? |
| 10. Credit and billing | Choose which services company credit may pay for, add credit if you prepay, and review invoices. | Choose which services company credit pays for Increase company credit Billing and payments |
| 11. Documents and forms | Store company-level documents, and order pre-printed CCF drug forms if your company uses them. | Manage company documents Order and track CCF drug forms |
| 12. Training programs (optional) | In Company > Training Setup, review the training programs you track for employees. | Setup company pre-defined trainings |
| 13. Service status | In Company > Med-Stop Status, confirm your Med-Stop level, service dates, and the status of each service. | Review your Med-Stop service status |
Keep your setup current
- When your DER or Primary Contact changes, assign the role to the new person promptly so results and alerts are not missed.
- When someone leaves, deactivate their contact record and remove their access.
- When you open a new location, add the branch and assign its employees and contacts.
- After you sign in, Med-Stop may ask you to complete a required company update. See Review and update your company setup.
Do you need more information?
If you need our assistance, or want to know more about Med-Stop, please use our Support contact form, send e-mail to support@med-stop.com or call at 1-(877) 633-3633