Support Center
We are here for you. Get the most out of Med-Stop.
Med-Stop is a US workplace drug and alcohol testing and compliance company. Founded in 1999, it serves more than 16,000 employers. It helps employers run DOT-regulated and non-DOT testing programs: drug and alcohol testing through its own and partner collection sites, random selection, Medical Review Officer (MRO) review, and DOT physical exams, with test records that employers use for their own FMCSA Drug and Alcohol Clearinghouse reporting.
Everything comes together in the Med-Stop employer app, a web-based system where your company manages employees and applicants, orders tests, reviews results, runs random selections, and keeps compliance records in one place. See Med-Stop services and What Med-Stop does for your company for an overview.
Start here
- Getting started: register your company, sign in for the first time, and set up the basics.
- Using the Med-Stop app: menus, lists, search, exports, reports, forms, and two-factor sign-in.
For employers
- Employees and applicants: add people, keep employment dates current, and review their records.
- Test requests: order a drug, alcohol, or medical test and give the employee instructions.
- Tests and results: find completed tests, results, and test documents.
- Random testing: set up random pools and act on random selections.
- Compliance and alerts: set up compliance checks and resolve employee alerts.
- Accidents: record accidents and any related post-accident testing.
- Training: track training requirements and completion for employees.
- Company setup: company information, DOT status, settings, and company documents.
- Contacts and user access: the people who act for your company, their roles, and their access.
- Branches: organize employees and contacts by branch or terminal.
- Billing and payments: invoices, company credit, checks, receipts, and statements.
DOT compliance
- DOT drug and alcohol testing: testing rules, the FMCSA Clearinghouse, and regulation reference.
- DOT drug and alcohol testing basics: test types, refusals, the MRO, and return-to-duty in plain English.
- FMCSA Drug and Alcohol Clearinghouse: registration, queries, consent, and reporting.
- DOT physical exams: driver medical qualification and medical examiner resources.
- Forms and resources: official forms, government guidance, and industry organizations.
For consortiums and TPAs
- For consortiums and TPAs: how a consortium or third-party administrator (C/TPA) uses the Med-Stop TPA app to manage member employers and run its random testing program. Med-Stop provides the application; it is not itself a consortium or C/TPA.
- Consortium members: what your company sees when a C/TPA runs its random program in Med-Stop.
For testing partners
- For collection sites: collection procedures and working in the collection site app.
- For Medical Review Officers: MRO procedures and reference material.
Help and support
- Frequently asked questions: short answers to common questions, grouped by subject.
- Contact support: reach Med-Stop by support form, phone, or email.