Support Center
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For collection sites
Last Updated: 09/24/2026
Med-Stop collection sites and partner test sites use the Med-Stop client application to check in customers, take payment, perform drug and alcohol tests and exams, and send the finished paperwork where it needs to go. The topics below follow a service from start to finish.
DOT collections must follow 49 CFR Part 40. Where a Med-Stop screen and the regulation seem to differ, the regulation governs: stop and contact Med-Stop support before you continue. The services you can perform depend on the testing privileges on your user account.
Start a service
| Topic | What it covers |
|---|---|
| Search for an existing customer | Check whether the customer already has a Med-Stop record, using two identifiers. |
| Start a service and verify the customer | Start a new service, find or correct the customer record, and confirm it against a photo ID. |
| Enter employer details | Link the customer to the right employer, or mark them self-employed, and set DOT status and agency. |
| Select services and take payment | Choose the services and pay with employer credit, cash, or credit card. |
Perform the test
| Topic | What it covers |
|---|---|
| Perform a breath alcohol test | Screening and confirmation tests, results, the alcohol testing form, and uploading the device printout. |
| Print the eCCF lab copy in FormFox | Print Copy 1 of the electronic custody and control form and send it with the specimen. |
| Transfer a required observed collection | Send a required directly observed collection to another Med-Stop location. |
| No same-gender observer on site | What to do when an observed collection is required and no same-gender observer is available. |
| Clearinghouse requirements for collection sites | Record the driver's CDL number and state of issuance on the CCF for FMCSA tests. |
Finish, cancel, and follow up
| Topic | What it covers |
|---|---|
| Finish a medical examination service | Print, upload, and complete the required forms on the Service Finish screen. |
| Started services and completed tests | Resume a test on hold and reprint receipts for tests completed today. |
| Cancel a service and record the reason | Cancel all or part of a service, and how payments are refunded. |
| Cancel a recently performed test | Find and cancel a test you already performed, if your privileges allow it. |
| Reprint or fax test documents | Reprint documents for a customer or fax them to an employer. |
| Tests with missing documents | Find performed tests that still need a required document scanned. |
Statements, supplies, and support
| Topic | What it covers |
|---|---|
| Check statements or payment records | Where a test site reviews its financial information, and what to do if something is missing. |
| Ask about collection supplies | How to request collection supplies for your location. |
| Contact Med-Stop support | Get help with records, payments, equipment, or anything the screens do not cover. |
Collection rules and references
- Back to Basics for Urine Collectors: a checklist of the key DOT urine collection steps.
- Subpart C - Urine Collection Personnel: who may act as a collector and required training.
- Subpart E - Urine Specimen Collections: the collection procedure, including directly observed collections.
- Subpart I - Problems in Drug Tests: refusals, shy bladder, and fatal flaws.
- Subpart L—Alcohol Screening Tests and Subpart M - Alcohol Confirmation Tests: breath alcohol procedures.
Do you need more information?
If you need our assistance, or want to know more about Med-Stop, please use our Support contact form, send e-mail to support@med-stop.com or call at 1-(877) 633-3633