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Each service is linked to the customer's employer, or to the customer personally if they are self-employed. The employer and DOT settings decide which employer receives the results, whether employer credit can pay for the service, and which DOT agency is recorded for the test.

Set employment and DOT status

1. If the customer is self-employed or unemployed, switch Self-Employed Customer to Yes.
2. If the customer performs duties regulated by the Department of Transportation (DOT), switch DOT Regulated Employee to Yes and select the correct DOT agency. The DOT agency must be identified correctly in Step 1 of the CCF.
3. Click Next or press F12.

Find or add the employer

1. If the customer has no employer assigned, enter the employer's DOT number (for DOT companies, if available) or its full or partial name in Employer Name / DOT Number.
2. Click Find Employer or press F2.
3. Confirm with the customer which company they work for or are applying to, then click the employer's name.
4. The selected employer's information is not editable. Check the address with the customer so companies with similar names are not confused. If you selected the wrong company, click Clear or press F3 to return to the search.

If the employer is not found

• Search again with a different spelling. Check for spelling errors first, then try alternatives for words and numbers; for example, "to" might be stored as "2" or "two". It is always a good idea to verify whether the company is a Med-Stop member first.
• Verify with the company. If the customer is unsure of the exact company name, call the company and confirm the details with its management.
• Add a new employer. Click New Employer or press F4. The customer must provide the employer's information, on paper or otherwise, or you need to call the employer to collect it.