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Select services and take payment
Last Updated: 09/24/2026
After the customer and employer are confirmed, select the services to perform and settle payment. Med-Stop shows whether the employer pays through its credit or the customer pays.
Before you start
- The services you can select depend on the privileges set for your user account.
- To perform medical or physical examinations, you must be a licensed and insured medical doctor or chiropractor. Keep your license and malpractice insurance information current on the My Info tab.
- To perform alcohol testing, you must have the required training and certification. To perform urine drug collections, you must have the required training (see 49 CFR Part 40, Subpart C and Subpart J).
- If a service you are authorized to perform is missing, contact the Med-Stop office to update your testing privileges.
Steps
- Select the appropriate service from the list. The payment information below the selection depends on how the service is paid (see the table).
- If the customer pays by cash, collect the cash before you begin the test.
- After all services are selected, click Process Transaction or press F2.
- When the transaction is approved, Process Transaction disappears and Next becomes available. Click Next or press F12.
Payment messages
| Message | What it means and what to do |
|---|---|
| CREDITED BY <employer name> | The employer authorizes payment for the customer's test. The employer may cover only specific service types. |
| EMPLOYER CREDIT CANNOT BE USED - <employer name> | The customer pays. In the Total Amount area, select a Payment Method: cash or a major credit card. For a credit card, enter the billing information as required. |
| EMPLOYER HAS NO SUFFICIENT CREDIT - <employer name> | The customer must pay the full amount, or contact the employer to replenish its credit before the transaction can be processed. |
If the customer chooses to pay personally, select DO NOT USE COMPANY CREDIT under Med-Stop Credit Usage. This overrides the employer preference and enables cash or credit card payment.
Transaction results
- Approved. Continue with Next (F12).
- Declined. Use another payment method, or have the customer contact their financial institution.
- Timeout. Try another payment method, or contact Med-Stop support for help.
Do you need more information?
If you need our assistance, or want to know more about Med-Stop, please use our Support contact form, send e-mail to support@med-stop.com or call at 1-(877) 633-3633