Support Center

Use the customer search to check whether a customer already exists in Med-Stop before you create a new record. It helps when the customer does not know which testing network they are registered with, and it prevents duplicate records.

Before you start

Ask the customer for a photo ID and search with the details on it. For DOT tests, the collector must positively identify the employee with a photo ID issued by the employer or by a federal, state, or local government; faxes and photocopies are not acceptable (49 CFR 40.61(c)).

Steps

1. Enter at least two of these, in any combination: Last name; Social Security number or driver's license number; Date of birth.
2. Run the search.
3. If the information matches, Med-Stop returns a single result for that customer.

If no results are found

• Check for misspellings and typos, and try a different combination of fields.
• Try the first name in the last-name field; names are sometimes stored the other way around.
• Do not enter a full name in one field. It returns no matches.