Support Center

Authorized users can reprint selected documents for a customer and fax documents to a fax number the customer provides for their employer. Service receipts are free; other forms require payment before printing.

Steps

1. From the Welcome screen, click Reprint, Fax Documents, and Forms.
2. On the Document Reprint / Faxing screen, enter the customer's last name or Social Security number and click Search.
3. Select the customer from the results to see recent tests and available documents.
4. Check the documents the customer needs. The Total Amount field shows the amount due for the selected printouts.
5. Take payment if an amount is due. For cash, collect it before reprinting. For a credit card, enter the card information and billing address, then click Process Transaction or press F2. When the payment is approved, click Next or press F12.
6. To reprint, select the documents and click Print Forms or press F2. Use the printer icon in each pop-up window, and close each window when finished.
7. To fax, enter the Employer Name and Fax Number provided by the customer, select the documents, and click Fax Forms or press F3.
8. Click Finish.

If a card payment fails

• Declined. Use another payment method, or ask the customer to contact their financial institution.
• Timeout. Try again or use another payment method. Contact Med-Stop support if needed.

Tips

Test documents contain confidential information. Confirm the employer name and fax number with the customer before you send anything (see 49 CFR Part 40, Subpart P).