Support Center

If a test you already performed needs to be canceled, use the cancel option on the Welcome screen. You can cancel only tests performed by the logged-in user.

Steps

1. On the Welcome screen, open the option to cancel a recently performed test.
2. To find a specific test, enter the customer's last name or SSN in the search field and click Search. To see the full list of tests you can cancel, click Search without entering any text.
3. Select the test to view its details.
4. Click Cancel Test. If your privileges do not allow it, a message at the top of the screen says the cancellation cannot be performed; contact Med-Stop support.

Tips

• To cancel a service that is still in progress, use the Service Cancellation tab instead.
• A donor who leaves or refuses is not a cancellation. Record it as a refusal to test and notify the DER.