Support Center

These guides explain the parts of the Med-Stop app that work the same way everywhere: menus, lists, record windows, reports, and forms. Learn them once and every area of the app becomes easier. Features depend on your company's services and your access.

Find your way around

• Navigate the employer app: the left menu, Quick Task, and quick search.
• Welcome dashboard and quick tasks: alerts and items that need attention.
• Record windows: how a record opens, and how to save changes.
• Record status and history: notes and the audit history of a record.
• Use Med-Stop Help: F1 help for the screen you are on.

Lists and search

• Work with lists: search, filter, sort, page through, and open records.
• Select rows on a list and Select all rows on a list page
• Save searches with search groups
• Find a record that is missing from a list

Export and copy

• Export a list to Excel
• Copy or export dashboard and list information

Reports

• Reports: the report categories available to employers.
• Generate a report: select, customize, and process a report.
• Select a report, View or print a report, and Export report data to Excel

Enter information

• How step-by-step forms work: Back, Next, Cancel, and Finish.
• Special and formatted input fields: dates, phone numbers, SSN, ZIP codes, email, and web addresses.
• Enter dates and Enter phone numbers
• Manage documents: upload or scan documents and attach them to records.

Sign-in security

• Two-factor authentication
• Two-factor authentication with a mobile app

Applications and tools

• Med-Stop web applications
• Med-Stop WebClient: scanning and direct printing.
• Computer, browser, and connection requirements