Support Center

Med-Stop uses two-factor authentication (2FA) to confirm your identity. After you enter your user name and password, you also enter a verification code.

How you get a code

• Email: a code sent to your verified email address.
• Text message: a code sent to your mobile phone.
• Authenticator app: a rotating code generated on your phone, even without an internet connection. See Two-factor authentication with a mobile app.

Enter the code

1. Sign in with your user name and password.
2. On the verification page, enter the code in the code field.
3. Choose whether Med-Stop should remember this device, if that option is offered. Choose No on shared computers.
4. Select Login. If the code has not arrived, select Resend Code.

Manage your verification methods

Keep your email address and mobile number current so you can sign in when a code is required. Your security settings are under My Info, in Med-Stop Security.

Tips

• Never share a verification code. Med-Stop staff will not ask you for it.
• If you no longer have access to any of your verification methods, contact support.