Support Center
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What should I do after repeated sign-in failures?
Last Updated: 09/25/2026
Yes, temporarily. Med-Stop allows up to 5 consecutive invalid sign-in attempts; after that, your workstation is locked for 10 minutes.
- Stop repeating the same attempt and read the message shown on the sign-in page.
- Check that you are using the correct user name and the correct Med-Stop application. Passwords are case-sensitive.
- If you forgot your password, use the password reset link on the sign-in page.
- If you still cannot sign in, ask your company administrator or contact support. Changing a password does not clear every access restriction.
Do you need more information?
If you need our assistance, or want to know more about Med-Stop, please use our Support contact form, send e-mail to support@med-stop.com or call at 1-(877) 633-3633