Support Center
We are here for you. Get the most out of Med-Stop.
Med-Stop runs in your web browser, so there is nothing to install for most tasks. Check the items below if pages load slowly, windows do not open, or reports do not display.
Internet connection
A broadband internet connection is highly recommended. Some Med-Stop pages are data-intensive and move large amounts of information between your computer and Med-Stop. Uploading scanned documents over a slow or unstable connection can take a long time and may cause the connection to time out.
Browser and security
- Use a current version of a mainstream web browser.
- Med-Stop requires strong encryption for all communication. Your browser must support secure (HTTPS) connections, which all current browsers do.
- Allow pop-up windows for Med-Stop pages. Records and reports open in new windows or tabs, and a pop-up blocker can stop them from opening.
Viewing and printing reports
Reports and forms open as PDF files by default, so you need a PDF viewer. Most current browsers include one.
Med-Stop client software (optional)
Some features, such as scanning documents directly and printing to a connected printer without adjusting settings each time, use the Med-Stop client software (WebClient). You can download it after you sign in; look for WebClient Install at the bottom of the page. With the client you can:
- Print reports directly to a connected printer.
- Scan documents directly into Med-Stop.
- Open the Med-Stop web portal with one click.
Where the client cannot be installed, for example on a managed corporate computer, use a standard browser instead. See Med-Stop WebClient.
Mobile
Med-Stop apps for Android and iOS are linked from the sign-in page.