Support Center

Looking for a quick answer? The Questions and answers page lists every Med-Stop FAQ on one page, grouped by subject. Each answer links to the full guide when you need step-by-step help.

Main FAQ areas

• Using Med-Stop: signing in, lists, reports, and step-by-step forms. Guide: Using the Med-Stop app.
• Employee management: employees, applicants, and employment status. Guide: Employees and applicants.
• Drug and alcohol testing: test requests, collections, and results. Guide: Tests and results.
• Random selection: pools, selections, and rates. Guide: Random testing.
• FMCSA Clearinghouse: queries, consent, and reporting. Guide: FMCSA Clearinghouse: what employers must do.
• Compliance and reporting: compliance alerts and required reports. Guide: Compliance and alerts.
• Medical examinations: DOT physicals and medical certificates. Guide: DOT physical exams.
• Medical Review Officer: MRO review and verified results. Guide: DOT drug and alcohol testing.
• Collection sites and consortium membership: questions from testing partners and consortium or TPA members.

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