Support Center
We are here for you. Get the most out of Med-Stop.
How do I handle a selection that cannot be completed?
Last Updated: 09/24/2026
Review the circumstances first. If the employee cannot be tested within the selection period, set the selection's final status with Change Status and explain why in the remarks. A canceled selection can be replaced by a reserve selection for the same period.
Do not remove an employee from a pool just to clear an open selection.
Do you need more information?
If you need our assistance, or want to know more about Med-Stop, please use our Support contact form, send e-mail to support@med-stop.com or call at 1-(877) 633-3633