Support Center
We are here for you. Get the most out of Med-Stop.
Contact support
Last Updated: 09/24/2026
Med-Stop Support helps with sign-in and access, company setup, missing records, and errors in the app. Before you contact us, the pages below solve many common problems.
Try these first
- Sign in to Med-Stop: password reset and lockouts.
- An expected menu or action is missing
- Find a record that is missing from a list
- Frequently asked questions
Ways to contact support
| Channel | Use it for |
|---|---|
| Support form (Support in the app menu, or Contact Support at the bottom of the page) | Most questions and problems. You get a reply by email. |
| Phone: 1-877-NEED-MED (1-877-633-3633) | Urgent problems, confidential matters, access issues, and payment problems. |
| Email: support@med-stop.com | Technical support. See Phone and email support for other addresses. |
Include the details needed to investigate
- Your company and the screen where the problem occurred.
- The test, request, or other record reference, when available.
- What you were trying to do, what happened, and the exact error message.
- When it happened, and whether it happens again after you reopen the screen.
Keep it safe
- Never send passwords, verification codes, or payment card numbers.
- Include only the personal information needed to identify the issue.
- For an access problem, ask your company administrator to review your permissions first.
- For a missing test result or attachment, check the record status first. A saved request does not mean a reviewed result or document is available yet.
Do you need more information?
If you need our assistance, or want to know more about Med-Stop, please use our Support contact form, send e-mail to support@med-stop.com or call at 1-(877) 633-3633