Support Center

Every test your company can see is in the Employee Test List. Tests done at Med-Stop and electronically connected sites appear automatically; tests your company entered appear there too.

Find the test

1. Choose Employees > Tests. You can also open an employee's record and look at the tests in their history.
2. Use the filters: Search For (for example the employee's name), Test Type, Test Reason, Test Source, and the collection dates. The list shows tests collected in the last 60 days by default; use Collected, Test After, and Test Before to look further back.
3. Check the employee, type, reason, collector, location, and test date, then select the row to open the test.

Read the result

• General shows the test date and time, type, reason, DOT status, linked test request, and site.
• Details shows the result for the test type: the Drug Test Result verified by the MRO, the Alcohol Test Result and Result Level, or the medical exam result and expiration date.
• Status shows the history of the test record.

Messages at the top of the test point out anything you need to act on, for example when a collection ended abnormally and the company DER must determine the final result, when the DER should contact the MRO, or when a split specimen test was requested.

Pending MRO review

A drug test goes through collection, laboratory testing, and MRO review. For tests done at Med-Stop locations, the drug test result appears after the MRO certifies it; breath alcohol and medical exam results appear once the test is done. If the request is completed but no result is shown yet, the test is still in review. Do not create another request or record for the same test. See Why is a drug test result still pending?

Open and print documents

1. Open the test and select Documents.
2. In Test Printable Forms, select a form to generate it as a PDF, such as the result form for the test.
3. Below it, open scanned documents, such as the custody and control form (CCF) copy, by description, category, and file date.
4. Print or save the PDF from your viewer.

Medical examination reports need the employee's signed release authorization, and access ends when the exam expires. Share results only with people authorized to receive them.

Tips

• Use the export icon to download the list to Excel.
• If you cannot find a test, widen the dates, clear filters, and check the test request's status.
• Which tests you see can depend on your branch and user access.