Support Center

If a test is no longer needed, withdraw the request so the employee is not expected at the collection site. Canceling keeps the request and its history, which matters for audits.

Steps

1. Open Employees > Test Requests and open the request, or open it from the employee's history.
2. Select Change Status.
3. Choose the canceled status and enter a remark explaining why.
4. Select Determine Final Status.

Tips

• Tell the employee the test is canceled.
• Do not cancel a request to hide a no show or refusal; use the status that matches what happened.
• If you need a request removed entirely, for example one created by mistake, contact Med-Stop Support.