Support Center

Change a request's status when you know the outcome and Med-Stop has not closed it automatically, for example when the employee did not show up or the test is no longer needed.

Steps

1. Open the request from Employees > Test Requests, or check it in the list.
2. Select Change Status.
3. Check the employee, service, requested date, and location shown.
4. Choose the Final Test Request Status that matches what happened.
5. If the test was done, confirm where it was completed.
6. Enter Test Request Status Remarks explaining the change.
7. Select Determine Final Status.

Refusals

If you choose Refusal, Med-Stop asks whether to create a test refusal record and asks you to describe how the employee was notified and whether the notification was successful. Mark a request as a refusal only when the conduct is a refusal under the rules; in other cases, cancel the request. A DOT refusal may have to be included in MIS reports and reported to the state and the FMCSA Clearinghouse.

Tips

• Change Status is not available once the request is completed.
• If the employee tested on a different date or at a different site, Med-Stop tells you; you can still mark the request completed.