Support Center

Open a request from Employees > Test Requests or from the employee's history to see everything about it.

What you see

• General: status, employee, service, request date and time, observed collection, the associated random selection, test date and time once collected, and the payment form.
• Request Authorization Code: the code and provider the employee gives to the collector.
• Request Location: the collection site address and phone.
• Documents: forms and files attached to the request.
• Messages: notifications sent for the request, such as text messages, emails, and faxes.
• Status: the request's status history.

Actions

• Notification: open the notification letter (not for canceled requests).
• Change Status: close the request with the outcome that happened.
• Record Refused Test: shown when a refusal is flagged for the request.
• Update: while the request is open, you can change the payment form, unless an authorization code has already been issued.

If the payment form is your company's credit and the balance is too low, a message asks you to increase your Med-Stop credit before the test.